TERMS AND CONDITIONS:

We accept credit cards, cash, Venmo, Zelle, or check for payments. We do require a credit card on file for al rentals.

WE WORK AROUND THE CLOCK DURING OUR PEAK SEASON (MAY-OCTOBER) AND DO NOT HAVE SET HOURS AT OUR SHOWROOM. IT IS BY APPOINTMENT ONLY.

WE DO NOT MAKE CHANGES TO RESERVATIONS DURING OUR PEAK SEASON (MAY-OCTOBER). WE WILL ADD ADDITIONAL ITEMS BASED ON AVAILABILITY, BUT CANNOT REMOVE RENTALS FROM A CONTRACT DURING THESE MONTHS.

WE DO NOT GUARANTEE DELIVERY TIMES. YOU CAN REQUEST A TIME AND WE WILL TRY OUR BEST TO WORK WITH EACH CUSTOMER, HOWEVER WE DO NOT GUARANTEE TIMES DURING OUR PEAK SEASON (MAY-OCTOBER). IF YOU HAVE A SATURDAY OR SUNDAY EVENT, WE DELIVER ON THURSDAY OR FRIDAY AND PICK UP ON MONDAY OR TUESDAY. IT IS THE CUSTOMERS RESPONSIBILTY TO RELAY IF THEIR EVENT IS TIME SENSITVE.

$450 WEEKEND DELIVERY/PICK UP FEE during our peek season May-October. It is the customer’s responsibility to coordinate with their venue or Air B&B for delivery and pick up.

50 % NON-REFUNDABLE DEPOSIT TO RESERVE THE ITEMS/BALANCE IS DUE 2 WEEKS PRIOR TO THE EVENT AND WE CHARGE THE CARD ON FILE.

25% RESTOCKING FEE.

We DO NOT GUARANTEE delivery times, but try our best to make accommodations for our clients.

DISHES, GLASSES, FLATWARE, CATEREING EQUIPMENT must be rinsed FREE of food or an automatic $350 cleaning fee will be charged to the card on file.

Please initial___________

Reservations can be placed on the phone, at appointment or online. We require a driver’s license and credit card at the time of the reservation. A 50% NON-REFUNDABLE deposit is required to reserve equipment. The balance is due 2 weeks prior to delivery, we will automatically charge the card on file. Changes cannot be made to the order 2 weeks prior to the reservation date. If the event is postponed due to inclement we may offer a credit for a future rental only.  WE DO NOT MAKE CHANGES TO RESERVATIONS DURING OUR PEAK SEASON (MAY-OCTOBER). WE WILL ADD ADDTIONAL ITEMS BASED ON AVAILABILITY, BUT CANNOT REMOVE RENTALS FROM A CONTRACT.

To avoid additional fees, all equipment must be repackaged in the same condition as it was received.

All linen should be placed in the provided bags and should be free of debris such as food or confetti.

All equipment must be protected from weather at all times.

A credit will not be issued for any items that were unused.

Conditions of sale/rental and payment terms. To purchase or rent any goods and/or services on our site, you must be at least eighteen (18) years of age or the applicable state age of majority. Prior to the purchase or rental of any goods or services on our site, you must provide us with a valid credit card number and associated payment information including all of the following:

  1. Your name as it appears on the card

  2. Your credit card number

  3. The credit card type,

  4. The date of expiration and

  5. Any activation numbers or codes needed to charge your card.

    By submitting that information to us, you hereby agree that you authorize us to charge your card at our convenience but within thirty (30) days of credit card authorization. All sales and rentals of products and services are final. All charges from those sales and rentals are nonrefundable.

LINENS Some things to remember:

  • Whenever possible, seat the lower amount of guests at the table. For example, if seating says 8-10 guests, 8 guests will fit MUCH more comfortably than 10.

  • The larger number can only be used if you’re NOT using charger plates on the table.

  • If you are planning on having a full setting at each table (dishes, flatware, more than one piece of glass ware, etc.) stick to the lower number.

  • When having an outdoor wedding on grass or dirt, consider linens that don’t go completely to the floor to avoid them getting wet or dirty before guests arrive.

  • When you are making your seating chart, place younger guests closer to the dance floor/speakers and older guests farther out. This will allow those that are more elderly to talk more easily without yelling over any speakers.

  • If you are having an outdoor wedding and using 30″ Hi-Top Cocktail tables, we recommend adding a sash so the linen doesn’t keep blowing off the table. But, when you are using a sash, make sure to order a longer linen because the sash makes everything shorter revealing the stinky metal feet (and you don’t want that).

Damage waiver is NON-REFUNDABLE

When renting equipment or party items from Plymouth Event Rentals A mandatory fee of 12% is added to every rental item. This fee is damage waiver. What is damage waiver? Damage waiver covers the customer from the cost of repairing equipment if said customer damages rental equipment during the rental.

There are stipulations, however, as certain types of damage is not covered, such as: theft, collision, misuse or abuse, intentional damage, mysterious disappearance, damage caused by improper care (not protecting from rain) and damage caused by neglect.

Lessee agrees and understands that the damage waiver charged is not insurance, it provides limited protection against accidental damage to equipment rented on this agreement. It does not cover damage from misuse, negligence or abuse. Exclusions from damage waiver are the lessee’s responsibility and will be billed the lessee directly:

  1. Damage caused by exceeding or overloading the rated capacity of equipment.

  2. Damage from animals (pets)

  3. Loss or damaged associated with vandalism, malicious mischief, theft, or conversion of equipment not documented by the customer’s prompt filing with applicable public authorities.

  4. Wrongful conversion by the customer in possession of the equipment or infidelity of customer’s employees or persons to whom the equipment is entrusted.

  5. Loss or damage caused by the use of the equipment in violation of any terms of the rental agreement.

  6. Loss or damage caused by failure to keep the equipment in a secure area after the unit is called off rent.

  7. Loss or damage resulting from dishonest or criminal activity of the customer or its authorized representative.

  8. Loss or damage that was or should have been expected due to an extraordinary application or use of the equipment

  9. Damages or loss associated with use or operation of equipment by a person other than qualified employees of the customer, including damages to or loss of equipment loaned to a third party.

  10. Loss or damages resulting from exposure to radioactive, contaminated or other hazardous material.